Terms of service

Last updated: 5 August 2026

Melbourne Garden Supply Co is a registered business name of One Road Services Pty Ltd (ABN 82 145 712 643).

1. About These Terms

These Terms of Service ("Terms") govern your use of the Melbourne Garden Supply Co website (the "Site") and your purchase of products through the Site. By placing an order or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

Melbourne Garden Supply Co ("we", "us", "our") is an online retailer of garden and landscaping supplies, currently delivering to customers within Victoria, Australia only.

2. Eligibility

You must be at least 18 years old to place an order. By using the Site, you confirm you have the legal capacity to enter into a binding contract.

3. Products and Descriptions

We make reasonable efforts to display product colours, sizes, and descriptions accurately. However:

Natural products (soils, mulches, sands, stone, and timber) may vary in colour, texture, or composition batch to batch.
Images are for illustrative purposes and may differ slightly from the item received.
We reserve the right to correct pricing or description errors at any time, including after an order has been placed, in which case we will contact you before proceeding.

4. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.
Delivery fees are calculated separately and shown at checkout.
Payment must be made in full at the time of ordering, via the payment methods offered on the Site.
We reserve the right to change prices at any time. The price charged will be the price displayed at the time your order is confirmed.

5. Delivery Area and Timing

We currently deliver within Victoria only. Orders outside this area cannot be accepted or fulfilled.
Estimated delivery timeframes are provided at checkout but are not guaranteed. Delays caused by traffic, weather, supply availability, or courier issues are outside our control, and we are not liable for costs arising from them.
It is your responsibility to enter the correct delivery address and access details at the time of ordering. If an incorrect address is supplied, we are not obliged to redeliver at our own expense, and an additional delivery fee may apply.
If nobody is available to receive the order at the agreed time, we will wait up to [20] minutes before treating the delivery as attempted. A return-to-yard or re-delivery fee may then apply.

6. Site Access and Bulk Delivery Risk

Many of our products (soil, mulch, sand, gravel, and pebbles) are delivered in bulk by truck and tipped or unloaded on site. By ordering these products, you acknowledge and accept the following:

Site access: You are responsible for ensuring our vehicle has clear, safe access to the delivery point (driveway width, overhanging trees, steps, gates, and similar). Any access restrictions must be disclosed before delivery. We may refuse to attempt delivery, or tip at the nearest safe point (such as the kerb or driveway entrance), if access is unsafe or not as described.
Assumption of risk: Delivering bulk materials involves inherent risks given the size and weight of delivery vehicles, including possible damage to driveways, lawns, garden beds, paving, fences, retaining walls, or underground utility lines. Except where caused by our negligence, we are not liable for this kind of incidental property damage during a delivery you have directed us to make.
Kerbside and driveway drop-off: Once bulk material is tipped at the location you specified (including kerbside, if that is where you asked for it), responsibility for the material passes to you.
Vehicle bogging: If a delivery vehicle becomes bogged or stuck as a result of directions given by you, or site conditions you did not disclose, you are responsible for the associated recovery and towing costs. Our drivers retain discretion to decline to follow a direction they consider unsafe for the vehicle or the site.
Packaged and bagged goods: The above risk allocation relates to bulk and loose materials. Bagged or boxed items are handled and delivered in the usual way.

This section does not exclude any guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded, and does not limit our liability for loss or damage actually caused by our negligence or that of our drivers.

7. Returns, Change of Mind, and Faulty Goods

Change of mind: We accept returns of unused, unopened, packaged or bagged products in original condition within [14] days of delivery, at your cost, provided you have your receipt. Bulk and loose materials sold and delivered by volume or weight (soil, mulch, sand, gravel, and pebbles) cannot be returned once delivered, due to hygiene, handling, and re-supply constraints.
Inspection on delivery: Please check quantities and condition at the time of delivery, and report any shortfall or visible damage immediately to the driver or to us. Claims raised well after delivery are harder for us to verify and may not be able to be actioned.
Faulty or damaged goods: If an item is faulty, damaged in transit, or not as described, contact us within [48 hours] of delivery with photos where possible. In accordance with the Australian Consumer Law, you are entitled to a repair, replacement, or refund for major failures, and compensation for other reasonably foreseeable loss or damage.
Living products (where applicable): Plants are perishable. Please inspect on arrival, with transit-damage claims raised within [24 hours] of delivery.
Natural variation: Soils, mulches, sands, and stone are natural or recycled products and may vary in colour, texture, and composition between batches. Minor variation from photos or samples is not treated as a fault.
Refunds: Refunds are processed back to the original payment method. No refund will be given without proof of purchase.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

8. Cancellations

Orders may be cancelled or amended prior to dispatch by contacting us directly. Once an order has been dispatched, or a bulk delivery has left our yard, cancellation may not be possible, or may only be available with a refund less the delivery cost already incurred.

9. Limitation of Liability

To the maximum extent permitted by law:

Our liability for any claim arising from your use of the Site or purchase of products is limited to the amount you paid for the relevant product.
We are not liable for indirect, consequential, or special loss (including loss of profits or project delays) arising from delayed, incorrect, or faulty deliveries.
This clause does not exclude any guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded by law.

10. Site Use

You agree not to:

Use the Site for any unlawful purpose;
Attempt to interfere with the security or operation of the Site;
Copy, reproduce, or resell content from the Site without our written permission.

We may suspend or terminate your access to the Site at our discretion if we reasonably believe these Terms have been breached.

11. Intellectual Property

All content on the Site, including text, images, logos, and design, is owned by or licensed to One Road Services Pty Ltd trading as Melbourne Garden Supply Co, and may not be used without our prior written consent.

12. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy. By using the Site, you consent to this handling of your information.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the Site with a revised "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of the Site are subject to the exclusive jurisdiction of the courts of Victoria.

15. Contact Us

For questions about these Terms, returns, or your order, please contact:

Melbourne Garden Supply Co
A registered business name of One Road Services Pty Ltd (ABN 82 145 712 643)
Email: orders@melbgardensupply.com.au
Phone: 1300 21 21 11